AECochran
Professional Summary
QA and systems-focused analyst with experience supporting UAT, workflow validation, regression testing, and defect analysis across large-scale internal system migration. Skilled in translating ambiguous requirements into structured test coverage, identifying workflow gaps and failure points, and communicating actionable findings to cross-functional stakeholders.
Skills
Testing & Quality Assurance
- User Acceptance Testing (UAT)
- Regression Testing
- Integration Testing
- Exploratory Testing
- Test Case Development
- Defect Reproduction & Validation
- Workflow & Data Validation
Analysis & Documentation
- Root Cause Analysis
- Requirements Analysis
- Technical Documentation
- Workflow Mapping
- Bug Reporting
- Policy & Process Analysis
Tools
- Browser Developer Tools
- Salesforce Quip
- Atlassian Confluence
- Visual Studio Code
- Atlassian Jira
- Microsoft Excel
- Hypertext Markup Language (HTML)
- Cascading Style Sheets (CSS)
- Google Workspace
- Microsoft Office
- Apple iWork
Work Experience
Tooling/UAT SME
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A Global Managed Services Provider
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Austin, TX
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Led UAT and exploratory testing for internal tooling during a large-scale system migration.
- Performed user acceptance, integration, regression, and ad hoc testing across internal tools and workflows.
- Developed test plans and structured test cases from functional requirements and documentation.
- Analyzed system behavior to identify defects, ambiguous requirements, and workflow gaps.
- Documented findings through clear, reproducible bug reports and targeted enhancement recommendations.
- Communicated results to stakeholders to support product, engineering, and policy decisions.
Selected Achievements
- Built and finalized a 90+ test case suite in under 8 hours for an unfamiliar workflow, structuring coverage to isolate failure points and streamline regression testing.
- Submitted 500+ bug reports, enhancement suggestions, and policy clarification requests used by engineering, product, and policy teams.
Special Projects/SME
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A Global Managed Services Provider
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Austin, TX
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Worked independently and in small teams on projects focused on POI data curation, policy analysis, and tooling evaluation.
- Analyzed POI data, research, and policy to inform quality improvements, tooling updates, and policy refinement.
- Performed expert edits and investigations on complex or ambiguous cases, including business partner submitted requests.
- Supported tooling transitions through smoke testing, early test case execution, defect reporting, and documentation review.
- Identified unclear, outdated, or inconsistent guidance across workflows and contributed to improvements.
Selected Achievement
- Scoped and executed targeted data cleanup for several hundred POIs near high-profile locations, synthesizing information from diverse, non-English sources to correct pin placement, suppress invalid data, and create missing locations.
Quality Analyst
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A Global Managed Services Provider
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Austin, TX
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Reviewed data for accuracy and policy compliance across multiple projects and regions.
- Performed quality checks on analyst output and supported dispute resolution.
- Evaluated complex and ambiguous cases against evolving workflow and quality requirements.
- Supported pilot projects where policy and tooling were developed in parallel, identifying issues and inconsistencies.
- Reviewed training materials and proposed updates to improve clarity and alignment with current policy.
- Supported onboarding and training through guidance, shadowing, and knowledge sharing.
Selected Achievement
- Identified error patterns and systemic issues across projects through policy interpretation and quality tracking, contributing to improved understanding of workflow and data requirements.
Quality Analyst
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A Provider of Contract and Managed Services
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Austin, TX
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Reviewed analyst tickets for data accuracy and policy compliance.
- Maintained knowledge of data and quality policies, including early-stage and pilot guidelines.
- Provided quality feedback on work from both international and local teams.
- Supported regional and time-bound projects, including initiatives where policy evolved alongside execution.
Selected Achievement
- Promoted into a quality role and supported early-stage projects and pilots across multiple regions.
Data Analyst / Escalation Editor
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A Provider of Contract and Managed Services
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Austin, TX
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Validated and updated business and location data within an internal mapping database.
- Resolved escalated and returned tickets by applying policy guidance and targeted research.
- Served as an escalations editor during policy development for a new product launch.
- Identified patterns and workflow issues, providing feedback to support policy refinement.
Selected Achievements
- Selected for escalations work handling higher-complexity cases during a new product launch.
- Supported scaling the escalations workflow to an international office by providing training and onboarding support.
Education
Bachelor of Arts in Japanese Studies | A Small Liberal Arts College
- Advanced coursework in Japanese history, literature, and visual culture.
- Completed a 30-page capstone project based on primary-source analysis of exhibition catalogues and artist essays.
- Applied critical theory frameworks to analyze recurring visual motifs and character usage in the work of Takashi Murakami.
Additional Information
Languages
- English - Native
- Japanese - Basic reading proficiency
- Comfortable using translation tools to access information from non-English sources.